Hexing Electrical Co., Ltd. and its global affiliates (hereinafter referred to as “Hexing Electrical”, “we”, “us”, and “our”) are fully aware of the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as “this Policy”) before submitting personal information to Hexing Electrical. This Policy applies to Hexing Electrical websites and products and services that display this Privacy Policy or link to this Privacy Policy. This website is operated by Hexing Electrical Co., Ltd. (registered address: No. 1418-35 Moganshan Road, Gongshu District, Hangzhou, Zhejiang Province (Shangcheng Industrial Park)), and Hexing Electrical Co., Ltd. is the personal information processor of the personal information collected on this website.
This policy describes how Hexing Electric handles your personal information, but this policy may not cover all possible data processing scenarios. Information about the collection of product or service-specific data may be provided by Hexing Electric in a dedicated privacy notice or supplementary statement issued for a particular product or service, or in a notice provided at the time of data collection.
We have developed this policy to help you understand the following:
● How Hexing Electric collects and uses your personal information
● How Hexing Electric uses cookies and similar technologies
● How Hexing Electric discloses your personal information
● Your rights in personal information processing activities
● How Hexing Electric Protects Your Personal Information
● How Hexing Electric Handles Children’s Personal Information
● Third-Party Providers and Their Services
● How Your Personal Information Is Transferred Globally
● How This Policy Is Updated
● How to Contact Hexing Electric
1. How Hexing Electric Collects and Uses Your Personal Information
Personal information refers to all kinds of information recorded electronically or by other means related to an identified or identifiable natural person, excluding anonymized information. When you use Hexing Electric products and services or interact with us, we may collect your personal information. Depending on the products and services you use and how you interact with us, the specific types of data collected may vary. You are not required to provide personal information to Hexing Electric, but in some cases, if you choose not to provide it, Hexing Electric may not be able to provide you with the relevant products or services, nor respond to or resolve the issues you encounter. Hexing Electric only collects and uses your personal information for the purposes stated in this policy. The personal information we may collect includes:
1.1 Information You Provide to Hexing Electric
(1) Personal contact information. When you contact us, provide opinions, suggestions, or inquiries, you may leave your email address, and we will send you an email to respond to your opinions, suggestions, or inquiries.
(2) Personal contact information and project consultation information. When you fill out a project consultation form and wish our sales representative to contact you, you may leave your name, email address, phone number, country, province, city (optional), company name, position (optional), product, requirement description, etc. We will contact you to understand your detailed needs and recommend suitable products.
1.2 Information Obtained During Your Interaction with Us or Use of Our Products and Services
To fulfill legal obligations, ensure reliable, safe and stable operation of products or services, and optimize products and services, we collect the following information:
(1) Device and network information. We collect information about your device when you use Hexing Electric’s official website and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies by product.
(2) Interaction record information. Such information is directly submitted to us by you when you use our website or services and interact with us. For example, information requests you provide to us, including query information you enter or questions or information you provide to obtain customer support. Records of your communications online, by phone, email, or participation in online and offline activities.
(3) Log information. When you use Hexing Electric’s official website and services or view content provided by Hexing Electric, Hexing Electric automatically collects and stores necessary log information, such as the time of each access to the service, the page path accessed, client IP address, event information (such as errors, crashes, restarts, upgrades), etc.
1.3 Third-Party Source Information and Public Information
Where permitted by law, we also obtain data from public and commercial third parties or public sources, for example, we purchase statistical data from other companies to support our services.
Hexing Electrical may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to determine an individual’s identity. For example, Hexing Electrical collects aggregated statistical data, such as website visits. Hexing Electrical collects this data to understand how users use its websites, products, and services. In this way, Hexing Electrical can improve its services to better meet customer needs. Hexing Electrical may, at its own discretion, collect, use, process, transfer, or disclose non-identifiable data for other purposes. We will make every effort to isolate your personal information from non-identifiable data and use each type separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.
2. How Hexing Electrical Uses Cookies and Similar Technologies
2.1 Cookies
To ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. A cookie is a plain text file stored on a computer or mobile device by a web server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies typically contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as user preferences or items in a shopping cart.
The purpose of Hexing Electrical enabling cookies is the same as that of most websites or internet service providers, which is to improve the user experience. With the help of cookies, websites can remember a user’s single visit (using session cookies) or multiple visits (using persistent cookies). With the help of cookies, websites can save settings such as language, font size, and other browsing preferences for a computer or mobile device. This means that users do not need to reconfigure their preferences each time they visit. If a website does not use cookies, it will treat the user as a new visitor every time they open a webpage. For example, if you log into a website and then go to another page, the website will not recognize you, and you will be logged out again. Hexing Electrical does not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. For more details, please see AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have the function to block cookies. However, if you do this, you will need to change your user settings manually each time you visit our website. For more information on how to change browser settings, please visit the relevant help page of your browser.
2.2 Web Beacons and Pixel Tags
In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our website. For example, emails sent to you by Hexing Electric may contain click URLs that link to content on the Hexing Electric website. If you click on such a link, Hexing Electric will track that click to help us understand your product and service preferences and improve customer service. A web beacon is typically a transparent image embedded in a website or email. With the help of pixel tags in emails, we can determine whether an email has been opened. If you do not wish your activity to be tracked in this way, you can unsubscribe from Hexing Electric’s mailing list at any time.
Your use of our website means you agree to the use of cookies, web beacons, and pixel tags as described above.
3. How Hexing Electric Discloses Your Personal Information
Generally, Hexing Electric does not disclose your personal information externally, except in the following scenarios:
(1) When certain services are provided by authorized partners of Hexing Electric, Hexing Electric will share your personal information with such partners as described in this policy. For example, when entrusting partners to handle hotlines, send emails, provide technical support, etc., on behalf of Hexing Electric, we will require partners to use your personal information only to provide services to you on behalf of Hexing Electric;
(2) We may disclose personal information among affiliates of Hexing Electric. We will only disclose your information within affiliates of Hexing Electric for specific, clear, and legitimate purposes, and only disclose information necessary to provide the services.
(3) When required by applicable law or in response to legal proceedings, Hexing Electric may also disclose your personal information to relevant law enforcement agencies or other government authorities. In certain jurisdictions, if Hexing Electric is involved in reorganization, merger, or bankruptcy and liquidation proceedings, your personal information may also be disclosed to transaction parties.
(4) Hexing Electric will also disclose your data when there is a reasonable need, such as for the performance of a contract and when we believe that disclosure is necessary and appropriate to prevent physical harm or property loss or to investigate possible or actual illegal activities.
4. Your Rights in Personal Information Processing Activities
You should ensure that all personal information submitted is accurate. Hexing Electric will make every effort to maintain the accuracy and completeness of personal information and update this data in a timely manner.
Where required by applicable law, you may (1) have the right to access and obtain a copy of the specific personal information we hold about you; (2) request that we update or correct inaccurate personal information about you; (3) object to or restrict our use of your personal information; (4) request that we delete your personal information; (5) request an explanation of our personal information processing rules. If you wish to exercise any of these rights, please contact us through the contact information provided in Section 10 of this Policy. For security purposes, you may be required to submit a written request. We may refuse to process requests if we have reasonable grounds to believe they are deceptive, impracticable, or infringe on the privacy rights of others.
Where required by applicable law, when Hexing Electric processes your personal information based on your consent, you also have the right to withdraw your consent at any time. However, withdrawal of consent will not affect the legality and validity of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate legitimate bases.
5. How Hexing Electric Protects and Retains Your Personal Information
Hexing Electric values the security of personal information. We adopt appropriate physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use encryption technology to ensure data confidentiality; we employ protection mechanisms to prevent data from malicious attacks; we deploy access control mechanisms to ensure that only authorized personnel can access personal information; and we conduct security and privacy protection training courses to enhance employees’ awareness of the importance of protecting personal information. We will do our best to protect your personal information, but please note that no security measure is completely foolproof.
We will retain your personal information for the period necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Because storage periods may vary based on different scenarios, products, and services, the criteria we use to determine retention periods include: the time needed to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving product and service performance and quality, ensuring the security of systems, products, and services, responding to possible user inquiries or complaints, problem localization, etc.; whether the user has consented to a longer retention period; and whether there are special requirements for data retention under laws, contracts, etc.
When the retention period for your personal information expires, unless otherwise required by law, we will delete or anonymize your corresponding personal information. The specific retention periods are as follows:
1) The email address and problem description you submitted will be retained for two [2] years, after which the data will be deleted.
2) The personal contact information you submitted, such as name, email address, phone number, address (country, province, city), company name, position, product, requirement description, etc., will be retained for two [2] years, after which the data will be deleted.
6. How Hexing Electric Handles Children’s Personal Information
Our products, websites, and services are primarily intended for adults. In cases where we collect children’s personal information with parental consent, we will only use or disclose such data as permitted by law, with explicit consent from a parent or guardian, or as necessary to protect children. If Hexing Electric discovers that it has collected children’s personal information without obtaining verifiable parental consent in advance, it will take steps to delete the relevant data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links from third parties (hereinafter referred to as “Third Parties”) outside of Hexing Electric and its partners. Hexing Electric has no control over such Third Parties. You may choose whether to access the links, content, products, and services provided by Third Parties.
Hexing Electrical is unable to control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to the privacy protection policies of those third parties.
8. How Your Personal Information Is Transferred Globally
The above information will be transmitted and stored on servers within the People’s Republic of China.
9. How This Policy Is Updated
Hexing Electrical reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will post the latest version here. If we make significant changes to the privacy policy, we may also notify you through different channels, such as posting a notice on our website or sending you a separate notice.
10. How to Contact Hexing Electrical
If you have any questions, comments, or need to notify us regarding these Terms of Use or this website, please contact us through the following methods:
- Email: china@hxgroup.com
- Phone: 400 995 5981
Last updated: January 2026
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